OUR SERVICES
We drive your business forward with technology-enabled solutions
TELEMARKETING
H&KI Telemarketing has supported various companies in Telemarketing since 2020 and has achieved success in Telemarketing with its experienced staff, meticulous quality department in auditing, and Predictive Dialer call module. It has considered Telemarketing activities not as a sales project, but as a duty to create a customer profile that determines needs, aims to create loyal customers, and creates loyalty by showing correct and effective marketing activities. Determining needs, producing solutions suitable for needs, offering suggestions with the correct reporting system, ensuring continuous communication, and achieving high sales targets by highlighting customer satisfaction in sales are among the goals of Telemarketing departments. From this perspective, it serves various sectors in Telemarketing and carries its experience and expertise to different points by working with strong companies. The Telemarketing department, which provides high sales targets, is supported by the experienced trainer staff working within H&KI Telemarketing.
INCOMING CALL CUSTOMER SERVICES
H&KI Telemarketing, which provides superior quality service in the most efficient way within the framework of the targets and service processes determined together with the companies we work with, provides 24/7 service with its expert customer service representatives, support staff and technical team. H&KI Telemarketing, which is always with your customers for you; designs special projects for you by ensuring that all necessary processes are managed to ensure customer satisfaction and to fully meet customer demands and complaints.
OUTGOING CALL CUSTOMER SERVICES
Outbound call 'Outbound' studies; is a type of activity carried out by calling determined groups for a specific purpose. Our outbound studies; are designed and prepared according to the sector, product and service structure, distribution network, customer profile, business model, expectations and the competitive environment of the companies we provide Outsource service. In outbound studies, processes are determined, target audience is determined and promotion or sales of products and campaigns suitable for each segment are ensured.
AFTER SALES SUPPORT SERVICES
One of the most important rules of communication with customers in rapidly changing and developing sales services is to ensure customer satisfaction. In order to ensure satisfaction, it is necessary to provide the support that customers may need after the services are provided. In order to provide this support, our company activates the departments called After Sales Support Unit. Our employees in the relevant departments try to provide the fastest and most accurate solutions to customers by meeting all communication requests, especially calls and e-mails, that will come to the companies.